The Problem

In release 5.6 we introduced a notepad for service orders where you could store notes regarding the processing of an order from “request” stage through to “scheduled”.


The problem was that these notes were not easily accessible in a list format to enable easy access to and sharing of information by managers and administrators.

The Solution

A new option is available in ADMIN > SETTINGS > Client Portal Settings > Auto Assign Requests to Order.


This function means that new job requests (which are services ordered by clients from their online account) are automatically assigned to an order, meaning that the notepad associated with that order is accessible from the main job request processing screen.


The job request processing screen is now far more functional with access to processing notes which can now be shared by multiple administrators.

Click on the presentation for more information.



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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