< Processing Service Requests < Deleting a Service Request

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If you are unable to deliver one or more of the services requested by a client, you can Decline a Service Request and then delete it from the service requests list.

 

Is an email generated when I delete a service request?

 

Deleting one or more of the services on a service request DOES NOT generate an automatic email notification to the client. However, declining a Service Request DOES generate an email if you follow that process.

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See How Do I View Service Requests? to see how to access your service requests.

ON DESKTOP:

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​Navigate to Scheduler > Schedule > Service Requests

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STEP 1

 

How do I Delete a Service Request?

 

• From the Service Request processing screen, click on the blue link for the service request you wish to delete.

STEP 2

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• Check box in the column heading to “select all” or check items individually for deletion.

• Then click “Delete”.

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NOTE: You will be asked "Are you sure?" and if you click "Yes" there is no Undo option.

        ON MOBILE

 

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STEP 1

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• Navigate to ​Scheduler > Schedule > Service Requests

STEP 2

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• From the Service Request processing screen, tap on the blue link for the service request you wish to delete.

STEP 3

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• Check box in the column heading to “select all” or check items individually for deletion.

• Then tap the "Actions" button.

• Tap “Delete”.

STEP 4

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• You will be asked "Are you sure?" and if you tap "Yes" there is no Undo option.