<     Service Requests < How Do I Know if a Staff Member has Time Off?

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When staff members take time off, you are able to view their upcoming holiday schedule under Scheduler > Schedule > Time Off. 

As service requests come in, it is important to take note of who is available and when. So you do not have to continually check the staff time off page, the service request will also give you an indication if someone on your team is not available to perform that service. 

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See How Do I View Service Requests? to see how to access your service requests.

ON DESKTOP:

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​Navigate to Scheduler > Schedule > Service Requests

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STEP 1

How do I know if a Staff Member has booked Time Off? 

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• From the Service Request processing screen, click on the blue link for the service request you wish to schedule.

STEP 2

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When the services appear in red, this indicates that the staff member is not available to perform these services. ​

STEP 3

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• Select those specific services where the staff member is unavailable.

• Click "Edit Requests..."

• Click on the Staff dropdown and scroll to an available team member. 

• After selecting the available staff, click "Update" to save your changes. 

The service request is now set with available team members, and you can schedule this service request. For further information, please see Scheduling a Service Request. 

        ON MOBILE

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STEP 1

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• Navigate to ​Scheduler > Schedule > Service Requests

STEP 2

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• From the Service Request processing screen, tap on the blue link for the service request you wish to delete.

STEP 2

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When the services appear in red, this indicates that the staff member is not available to perform these services. ​

STEP 4

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• Select those specific services where the staff member is unavailable.

• Tap the "Actions" button.

• Tap "Edit Requests..."

STEP 5

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• Tap on the Staff dropdown and scroll to an available team member. 

• After selecting the available staff, tap "Update" to save your changes. 

The service request is now set with available team members, and you can schedule this service request. For further information, please see Scheduling a Service Request.