The Not At Registered Location notification will be triggered in the Staff Activity report if:
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Both the check-in AND check-out recorded GPS locations are a considerable from the client's home address.
You can find out more information in Settings for Work & Travel Time.
When will the Not At Registered Location notification be triggered in the Staff Activity report?
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In this example, the staff member checked-in at a distance of 65m (which is quite a high degree of accuracy) - see GPS Accuracy Meter for a more detailed explanation of these figures. This tells us that there is a discrepancy in the check-in and out locations and the client's home address, so we can look at this service in more detail.
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Once you have noted the issue, you can click "Dismiss" to tidy up your report.
Don't forget, you can change the period of time of your report at any time. See View Staff Activity for more information on how to do this.
ON DESKTOP:
Navigate to Scheduler > Monitor > Staff Activity
STEP 1
How do I view the Not at registered location notification on the Staff Activity Report?
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Choose a date range for your report. Eg. If you click "Today" it will go straight to the report, or
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Click "Reload" to see all staff activity within the date range specified.
You can see that the "Not at registered location" has been triggered as it appears the staff member has not checked in to their scheduled service.
STEP 2
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Click either the check-in or check-out time to display the recorded location map.
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The check-in location marker is indicated with an "I" and the check-out marker with an "O". We can see that the check-in and out markers are not at the client's house. Therefore we conclude the check-in and out happened at some distance from the client's home address.
STEP 3
If you have a large team of staff, your report will probably be quite long. You can choose to view just the results for the "Not at registered location" notification in your Staff Activity report to make it easier to contact the particular staff members involved.
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Click on the dropdown for "All Services" and choose "Not at registered client location".
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Click "Reload".
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If you wish, you can change the date range for this report and click "Reload" again.
ON MOBILE
STEP 1
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Tap the Navigator, and select Scheduler > Monitor > Staff Activity
STEP 2
How do I view the Not at registered location notification on the Staff Activity Report?
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Tap the down arrow on the right to choose a date range for your report. Eg. If you tap "Today" it will go straight to the report, or
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Tap "Reload" to see all staff activity within the date range specified.
You can see that the "Not at registered location" has been triggered as it appears the staff member has not checked in to their scheduled service.
STEP 3
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Tap either the check-in or check-out time to display the recorded location map.
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The check-in location marker is indicated with an "I" and the check-out marker with an "O". We can see that the check-in and out markers are not at the client's house. Therefore we conclude the check-in and out happened at some distance from the client's home address.
STEP 4
If you have a large team of staff, your report will probably be quite long. You can choose to view just the results for the "Not at registered location" notification in your Staff Activity report to make it easier to contact the particular staff members involved.
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Tap on the dropdown for "All Services" and choose "Not at registered client location".
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Tap "Done".
STEP 5
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Tap the down arrow on the right, then tap "Reload".
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If you wish, you can change the date range for this report and tap "Reload" again.
