The Short Service notification will be triggered in the Staff Activity report if:
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The actual time calculated spent delivering the service is less than that specified by the service, eg. "40 min Home Visit".
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You can find out more information in Settings for Work & Travel Time.
When will the Short Service notification be triggered in the Staff Activity report?
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In this example, the staff checked-in to a 40 minute home visit at 11:14am and checked-out at 11:44am, so the service was calculated at only 30 minutes long.
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Once you have noted the issue, you can click "Dismiss" to tidy up your report.
Don't forget, you can change the period of time of your report at any time. See View Staff Activity for more information on how to do this.
ON DESKTOP:
Navigate to Scheduler > Monitor > Staff Activity
STEP 1
How do I view the Short Service notification on the Staff Activity Report?
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Choose a date range for your report. Eg. If you click "Today" it will go straight to the report, or
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Click "Reload" to see all staff activity within the date range specified.
You can see that the "Short Service" has been triggered as it appears the staff member has checked out of their scheduled service short of the service duration.
STEP 2
If you have a large team of staff, your report will probably be quite long. You can choose to view just the results for the "Short Service" notification in your Staff Activity report to make it easier to contact the particular staff members involved.
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Click on the dropdown for "All Services" and choose "Short Service".
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Click "Reload".
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If you wish, you can change the date range for this report and click "Reload" again.
ON MOBILE
STEP 1
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Tap the Navigator, and select Scheduler > Monitor > Staff Activity
STEP 2
How do I view the Short Service notification on the Staff Activity Report?
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Tap the down arrow on the right to choose a date range for your report. Eg. If you tap "Today" it will go straight to the report, or
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Tap "Reload" to see all staff activity within the date range specified.
You can see that the "Short Service" has been triggered as it appears the staff member has not checked in to their scheduled service.
STEP 3
If you have a large team of staff, your report will probably be quite long. You can choose to view just the results for the "Short Service" notification in your Staff Activity report to make it easier to contact the particular staff members involved.
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Tap on the dropdown for "All Services" and choose "Short Service".
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Tap "Done".
STEP 4
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Tap the down arrow on the right, then tap "Reload".
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If you wish, you can change the date range for this report and tap "Reload" again.
