The service request processing function is a "holding place" where requested services can be viewed, edited, added to, deleted, declined, and made subject to an approval "workflow" prior to scheduling.


When a service is booked via the Client Portal, it is seldom the case that you would want that service to be added directly to your live schedule, so the service request processing function allows you to ensure the order is correct and that you are available to provide those services, prior to accepting and scheduling the work. At this point you can also decline the request if your sitter is unavailable or you simply do not wish to provide the services.

See How Do I View Service Requests? to see how to access your service requests.


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Editing a Service Request >

Often it is a requirement to make changes to a service request before adding the services to an order or finding out if a sitter is available.


Adding to a Service Request >

Often services will need to be added to a service request prior to the approval workflow, such as pet taxi.


Emailing a Service Request >

Any changes or additions to service requests made via the Client Portal can be emailed directly to the Client and/or "BCC'd" to the Sitter.


Scheduling a Service Request >

An explanation of how to schedule a service request after it has been approved.


Declining a Service Request >

If you cannot provide services requested, or your Sitters are not available, you can decline a service request here and then delete it.


Deleting a Service Request >

If you are unable to deliver one or more of the services requested by a client, you can delete them from the service request.



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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Outside the UK      +44 845 834 0254

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