Pet Sitter Plus has a powerful online service booking component that enables clients to book pet sitting services from any device. This important functionality forms part of the Client Portal.


The "service request' processing function is first and foremost a "holding place", where requested services can be viewed, edited, added to and made subject to an approval "workflow" prior to scheduling.


When a service is booked via the Client Portal, it is seldom the case that you would want that service to be added directly to your live schedule without approving it first. So the service request processing function allows you to ensure the order is correct and that you are available to provide those services, prior to accepting and scheduling the work. At this point you can also decline the request if your sitter is unavailable or you simply do not wish to provide the services.


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How Do I View Service Requests >

The service request processing function is a "holding place" where requested services can be viewed, edited and made subject to an approval "workflow" prior to scheduling.


Processing Service Requests >

How to edit, schedule, delete, decline, and email service requests.


How does a Client Cancel a Service Request before it has been Scheduled? >

A client may decide to cancel a service request before you have had a chance to schedule the service. This explains what happens in this situation and how you will be notified about it.

How Do I Know if a Staff Member has Time Off? >

If a specific team member is not available for a service request, the system will alert you. 


Service Request Emails BCC'd to the Primary Sitter > >

It is possible to automatically "BCC" any "Service Request" emails to the primary sitter so that they have the opportunity to indicate whether or not they are available to provide the requested services.


Automatic Email Notifications >

When a client requests services using the client portal, three emails are produced automatically.


Assigning Service Requests to an Order >

Some services might need to be associated with different service orders so that they can be processed under separate workflow and invoiced separately. 


How Do I Create New Service Requests Associated with a Service Order? >

If a client requests more services, after you have already assigned their previous requests to a service order, you can add the new service requests to the assigned order.


Adding Scheduling Notes to a Service Request >

Administrators can record the progress of the approval of service requests by using Scheduling Notes.


How Do I Convert Scheduled Services back to a Service Request? >

It is possible to re-instate a scheduled service back to being an unscheduled service request so that it can be "re-processed" as a request.


What if a Service Request says Auto-Submitted? >

If clients do not click "Submit Now" in the client portal, their service requests will be auto-submitted to the company.



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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