< Automatic Email Notifications < Service Request Confirmation Email

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This email is sent when the client requests services.

 

Who receives the service request confirmation email?

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• The request confirmation email is always sent to the client's email address held on file. If there is an alternative contact held on file and the option to "copy emails to this address" has been checked, then request confirmation email will also go to the alternative contacts email address.

• The request confirmation email is always sent to the company email. The company email can be found in Admin > Settings > Company information.

• The request confirmation email can optionally be sent to the primary sitter. The option to control whether or not the primary sitter receives a copy of the request confirmation email can be found in Admin > Settings > Client Portal > Service Request Settings and select BCC Service Request Emails to Primary Sitter".

 

 How can I change the text on my confirmation emails?

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• The text of the service confirmation emails can be changed in Admin > Settings > Client Portal Settings > Service Request Signoff , Service Scheduled Signoff  and Service Canceled Signoff.

ON DESKTOP:

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Here is an example of the email that is sent to a client to confirm the online service request they have made. A copy is also emailed to your company email, plus optionally to the primary sitter.

        ON MOBILE

 

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​Here is an example of the email that is sent to a client to confirm the online service request they have made. A copy is also emailed to your company email, plus optionally to the primary sitter.