< Automatic Email Notifications < Service Scheduled Confirmation Email

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This email is sent when the services requests have been scheduled.

 

Who receives the service scheduled confirmation email?

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• The services scheduled confirmation email is always sent to the client's email address held on file. If there is an alternative contact held on file and the option to "copy emails to this address" has been checked, then request confirmation email will also go to the alternative contacts email address.

• The request scheduled confirmation email is always sent to the company email. The company email can be found in Admin > Settings > Company information.

 

 How can I change the text on my confirmation emails?

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• The text of the service confirmation emails can be changed in Admin > Settings > Client Portal Settings > Service Request Signoff , Service Scheduled Signoff  and Service Canceled Signoff.

ON DESKTOP:

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Here is an example of the email that is sent to a client to confirm that the online service request they have made has now been scheduled. A copy is also emailed to your company email.

        ON MOBILE

 

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Here is an example of the email that is sent to a client to confirm that the online service request they have made has now been scheduled. A copy is also emailed to your company email.