If the time that a staff member checks-in is not recorded properly, this will trigger a notification that may affect how the travel and work time is calculated.

Also under normal circumstances the check-in and check-out locations should be within a few meters of each other and should also be close to or at the client's address.

 

If this is not the case then these situations need to be highlighted and a notification triggered for Admin to take action if necessary. This will be seen in the Staff Activity report which contains information that proves that the sitter checked-in or out some considerable distance from the client's address and therefore not at the correct scheduled time for the service.

When this happens the staff member has effectively included some travel time in the visit time which in turn misrepresents the length of time they spent at the client's house or delivering the service.

There are some environmental and technical considerations that may affect GPS on your mobile phone. For more information about how your mobile phone records your location when you check-in or out of a service, see GPS Accuracy Monitor.

ON DESKTOP:

Navigate to Admin > Settings > Staff Monitor Settings
STEP 1

How do I set the Late Checkin tolerance?

 

Decide on an acceptable time in minutes before you want to see a notification in the Staff Activity report. For example, too low a time setting could prompt too many notifications in your report.​

  • Enter a value that represents the maximum time, eg. 30 minutes.

  • Click "Update" to save.

monitor6-settings-late1.jpg

STEP 2

  • Below is an example Staff Activity report where a staff member has checked-in at a time over the late checkin tolerance that was set of 30 minutes.

  • A notification has been triggered to warn Admin that there could be a problem with the calculation of the staff member's work and travel time or that they have not arrived on time to deliver a service.

monitor6-settings-late2.jpg

        ON MOBILE

 

STEP 1

​​

  • Tap the Navigator, and select Admin > Settings > Staff Monitor Settings

monitor6-mob-settings-gps-tol1.jpg

STEP 2

How do I set the Late Checkin tolerance?

 

Decide on an acceptable time in minutes before you want to see a notification in the Staff Activity report. For example, too low a time setting could prompt too many notifications in your report.​

  • Enter a value that represents the maximum time, eg. 30 minutes.

  • Tap "Update" to save.

monitor6-mob-settings-late-checkin3.jpg

STEP 3

  • Tap the Navigator, and select Scheduler > Schedule > Staff Activity

monitor6-mob-settings-gps-tol4.jpg

STEP 4

  • Below is an example Staff Activity report where a staff member has checked-in at a time over the late checkin tolerance that was set of 30 minutes.

  • A notification has been triggered to warn Admin that there could be a problem with the calculation of the staff member's work and travel time or that they have not arrived on time to deliver a service.

monitor6-mob-settings-late-checkin5.jpg

ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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CONTACT US



sales@petsitter-plus.com

 

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Calling from

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Outside the UK      +44 845 834 0254

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